Buyer FAQ - Настольная игра Синьи

Common Questions Before You Approve an Order

Each answer gives a practical starting point and the project information we need when the specification depends on your product, market, or destination.

Which card stock is best for my tarot or game deck?

Art paper is a cost-conscious option with strong color reproduction, while blue- and black-core stocks provide higher opacity and firmer handling. Choose by use frequency, чувствовать, и бюджет, then compare the options in the materials guide or request samples.

Can Xinyi check bleed and safety zones in my artwork?

Да. We review resolution, истекать кровью, безопасная зона, and CMYK color setup, then send a digital proof for approval before printing. The file setup guide covers the artwork checks to complete before upload.

Can you support products for the US and EU markets?

Market requirements vary by product type, age grading, материал, и пункт назначения. Share the intended market early so the team can confirm available certificates, материалы, тестирование, labeling, and documentation for your project.

What is the difference between matte lamination and linen texture?

Matte lamination is a protective film with low glare and a smooth appearance. Linen texture is an embossed pattern that changes grip and shuffle feel. Compare their approval requirements in the finishes guide and confirm the feel with samples.

How should I plan around a Kickstarter deadline?

Share the campaign schedule, reward quantity, approval dates, freight method, and final delivery deadline before sampling. Xinyi can then confirm a project-specific production and logistics plan; allow contingency for approvals and customs.

Can cards, коробки, путеводители, and accessories be supplied together?

Да. Integrated projects may include card decks, rigid or folding boxes, путеводители, мешочки, вставки, shrink wrap, and selected game accessories. Final compatibility and assembly are confirmed during quoting and sampling.

How is mass-production quality matched to the approved sample?

Production follows the approved material, размеры, распечатать, заканчивать, and packaging specification. Process checks and outgoing inspection are used to monitor color, обработка поверхности, fit, component count, labeling, and export packing.

What should I do if goods arrive damaged or incomplete?

Contact the account team promptly with order details, carton labels, quantities, photos, and an unpacking record. The team will verify the issue and confirm the remedy under the agreed order terms.

How are rigid boxes protected for international freight?

Projects can use individual wrapping, reinforced export cartons, internal corner and void protection, moisture barriers, and palletization. The exact pack-out depends on box structure and freight route.

Can Xinyi protect confidential or licensed artwork?

Да. NDA arrangements are available for licensed IP and confidential artwork. Share any access, approval, or anti-counterfeit requirements before files are transferred.

How do repeat orders work?

Reference the previous order and confirm whether artwork, материалы, заканчивается, упаковка, количество, or shipping has changed. File retention, tooling, price, and lead-time benefits should be reconfirmed for each reorder.